Privacy Policy - Green Wells Energies

Green Wells Energies Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our web portal and mobile applications (Scanner App, Vendor App, User App).

1. Information We Collect

1.1 Account & Profile Data

Registration details: full name, National ID/passport number, phone number, email (optional), physical address, 4-digit PIN.
Vendor/distributor data: company/branch name, vendor code, contact details.
Admin data: role, permissions, login history.

1.2 Cylinder & Monitoring Data

Cylinder ID & size scanned from QR/barcode.
Issuance and return logs: timestamps, vendor/customer IDs, status changes.
Monitor readings: gas level (%), weight (kg), battery level, signal strength, last sync timestamp.

1.3 Usage & Device Data

Device information: model, OS version, app version.
Usage logs: scan events, feature interactions, error/crash reports (if enabled).

1.4 Analytical Data

Aggregated metrics for charts and reports (e.g., average consumption, overdue rates).

2. How We Use Your Information

Service Delivery: Authenticate users, track cylinders, display real-time levels.
Communications: Send OTPs, low-gas alerts, overdue reminders, and system updates.
Improvement: Analyze usage patterns, diagnose issues, optimize the user experience.
Fraud Prevention: Detect and prevent illegal refilling or theft.
Rewards Administration: Calculate and apply loyalty points.

3. Sharing & Disclosure

We do not sell or rent your personal data. We may share it with:

Service Providers: Firebase, SMS/OTP gateways, analytics platforms.
Affiliates & Distributors: To facilitate cylinder issuance and returns.
Legal Authorities: To comply with lawful requests or prevent fraud.

4. Data Retention

Account & Profile Data: Retained until you delete your account.
Cylinder & Monitor Logs: Retained for at least 5 years per industry regulations.
Analytical Summaries: Stored indefinitely in aggregated, non-identifiable form.

5. Security Measures

Encrypted communications (TLS) for data in transit.
Secure storage with Firebase Security Rules.
Role-based access control in the Admin Dashboard.
Regular security audits and updates.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Correct or update inaccurate information.
Request deletion of your account and personal data (“Right to be forgotten”).
Restrict or object to certain processing activities.

To exercise these rights, contact us at privacy@greenwellsenergies.com.

7. Children’s Privacy

Our Service is not intended for children under 13 years old. We do not knowingly collect personal information from anyone under this age.

8. Cookies & Tracking

Our web portal uses cookies for session management and analytics.
You can disable cookies via your browser settings; some features may be affected.

9. International Transfers

Your data may be stored or processed in Kenya or other jurisdictions where our service providers operate. We implement adequate safeguards (e.g., standard contractual clauses) to protect your data during international transfers.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. The “Last updated” date indicates the current version. Please review this page periodically.

Contact Us

If you have questions or concerns about this policy, please contact:

Green Wells Energies Limited
Mega Plaza CBD, 5th Floor Wing B, Kisumu, Kenya
Phone: +254 113 864 017
Email: info@greenwellsenergies.com